Privacy Policy

A legal disclaimer

Effective Date: June 2025

At SWM Electrical, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.swmelectrical.au/, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Personal details: Name, address, phone number, email address
Business details: Company name, ABN (if applicable)
Service details: Description of electrical services required, appointment preferences
Payment information: Credit card or banking details (if processed online)
Website usage data: IP address, browser type, pages visited, time and date of visits, device information

Note: We do not store or process credit card details directly; payment is handled securely through third-party payment providers.

2. How We Use Your Information

We use your personal information to:

Provide and manage our electrical services
Process payments
Respond to inquiries and customer support requests
Send you service updates, promotional offers (where applicable and with your consent)
Improve our website and services
Comply with legal obligations

3. Disclosure of Your Information

We may disclose your personal information to:

Our employees and contractors who need it to perform their duties
Third-party service providers (e.g., payment processors, IT service providers)
Regulatory authorities or law enforcement agencies if required by law
Other third parties with your consent

We do not sell, rent, or trade your personal information to third parties.

4. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and access controls.

5. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if needed. To do so, please contact us using the details below.

6. Cookies and Website Usage

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us analyze website traffic and improve our services. You can manage cookie preferences through your browser settings.

7. Privacy Complaints

If you have concerns or wish to make a complaint regarding our handling of your personal information, please contact us at info.swmelectrical@gmail.com

We will respond to your complaint within a reasonable time frame.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Effective Date."

9. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

SWM Electrical
Email: info.swmelectrical@gmail.com

This Privacy Policy is intended to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. If you require further information or assistance, please consult the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.